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How play99 Handles Your Personal Information

When you open an account with us, we collect certain information to keep your account secure and your payments moving — whether that's a JazzCash deposit or a Raast withdrawal.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie Policy IncludedYour Right to Request DataDirect Contact for Privacy Queries

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Data We Collect and Why It Matters

play99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you provide directly when you register — your name, contact details, and the payment method you connect, whether that's JazzCash, Easypaisa, Raast, or a bank debit card. We also collect transactional data: deposit amounts, withdrawal requests, and the account wallet activity tied to

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each session. On the technical side, we log device type, browser, and IP address to protect your account from unauthorised access and to keep sessions consistent across mobile and desktop. We do not sell your personal data to third parties. Payment details passed through JazzCash, Easypaisa,
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or Raast are processed by those providers under their own security standards; we receive only the confirmation and reference data needed to credit your account. Where local law applies and eligibility permits, this data handling is designed to stay within the scope of the services we
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offer in supported regions. If you have questions about what specific data we hold on your account, you can contact our support team directly through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures at every layer — from the moment you log in on your mobile to the point a withdrawal hits your Easypaisa or Raast wallet. Here is how each area of data handling works in practice on our platform.

Cookies and Session Data

We use cookies to remember your login state, keep your account session active across page loads, and understand which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Each login is verified via a one-time code sent to your registered mobile number. This OTP step applies whether you are accessing the account on a 4G connection in Lahore or switching from mobile to desktop mid-session.

Data Retention

We retain account and transaction records for as long as your account is active and for a further period required by applicable rules.

Requesting Changes to Your Data

You can ask us to correct inaccurate account details at any time through live chat or the Help Centre. For deletion requests, our team will confirm what can be removed and what must be retained under applicable obligations before proceeding.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We respond to privacy-related requests through the channels below. Availability may vary depending on your region and local access conditions.

Live Chat Reach our support team through the live chat window in your account. For privacy requests, tell the agent you want to raise a data query and they will escalate it directly.

Email Support Send your data request or privacy concern to our support email address found in your account settings. Include your registered mobile number so we can locate your account quickly.

Account Help Centre Your account dashboard includes a Help section where you can submit a formal data request. Use this path if you want a written record of your submission and our response.

Your Privacy Questions Answered

These are the questions we get asked most often about how your data is managed on play99. If your question is not covered here, reach out through live chat or the Help Centre in your account.

We collect your name, mobile number, and the payment method you use — JazzCash, Easypaisa, Raast, or a bank debit card. We also log your device type and IP address for account security purposes.

We receive only transaction confirmation and reference numbers from JazzCash and Easypaisa. Full payment credentials are handled by those providers directly and are not stored on our servers.

Yes. Submit a data access request through the Help Centre in your account dashboard or via email support. Include your registered mobile number so we can locate your records and respond promptly.

We retain data while your account is active and for a further period as required by applicable rules. Once that period ends and your account is closed, non-essential data is removed through a structured deletion process.

We do not sell your data. We share only what is necessary with payment processors like JazzCash, Easypaisa, and Raast to complete transactions. These providers operate under their own security and privacy standards.

Contact us through live chat or the Help Centre. For corrections, we can update account details immediately. For deletion requests, we will confirm what data can be removed and what must be kept under applicable obligations.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoRoulette Livestream

How play99 Handles Your Personal Information

Data Handling, Cookies and Account Security

Cookies and Session Data

Account Security Practices

Data Retention

Requesting Changes to Your Data

How to Reach Us About Your Data

Your Privacy Questions Answered

01 What personal information does play99 collect when I register?

02 Is my JazzCash or Easypaisa payment data stored by play99?

03 Can I request a copy of the data play99 holds on my account?

04 How long does play99 keep my account and transaction data?

05 Does play99 share my personal data with third parties?

06 How do I ask play99 to delete or correct my personal information?

Privacy Policy

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